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Previously From RadioMobile
Program unites fire agencies under a common technology umbrella; empowers mutual aid, interoperability, situational awareness, and accountability
SAN DIEGO, August 24, 2022 — RadioMobile, Inc., a provider of mobile data communications technology to Fire and EMS, announced ONE CALIFORNIA, a program designed to unite fire agencies across California under a common operating picture (COP) in order to empower mutual aid, interoperability, situational awareness and accountability. The program leverages deployments in firefighting technology by agencies throughout California to improve firefighter safety while saving more lives and property.
“ONE CALIFORNIA helps multiple agencies gain visibility and share incident information in real time so they can better coordinate activities,” says Jim Moore, CEO of RadioMobile. “This is especially important in light of the growing threat of wildfires in California and in particular, the ever-increasing wildland urban interface (WUI).”
Under ONE CALIFORNIA, participating agencies can exchange mobile unit and fire incident information via a distributed data platform already in use by some of the largest fire departments in California including Los Angeles County Fire and CAL FIRE. Upon obtaining a
data-sharing agreement to join the ONE CALIFORNIA network, contracted or designated cooperating agencies downloading the IQ Mobile App to a mobile data computer (MDC) or tablet and linking to RadioMobile’s IQ Flex cloud-hosted server via a cellular network. Non- contracted or designated cooperating agencies including county and municipal fire departments, as well as fire protection districts can participate, after obtaining a data-sharing agreement from the member agencies, by working with RadioMobile to integrate their dispatch environment and share two-way AVL data and status messaging into the COP ecosystem. ONE CALIFORNIA supports the sharing of AVL information from other solution providers as well.
“The ultimate goal of ONE CALIFORNIA is to improve the effectiveness of emergency response for all California residents,” says Moore. “Giving all responding agencies access to the same timely and accurate data, helps achieve that goal.”
Currently, over 2,500 units are connected to the ONE CALIFORNIA network and can be joined by new resources while en route to an incident by downloading the application. Agencies pay a nominal start-up fee plus a monthly subscription fee based on the number of vehicles deployed. For more information on RadioMobile’s ONE CALIFORNIA program, visit https://radiomobile.com/one_california.
About RadioMobile
RadioMobile creates customizable hardware and software tools that help Fire and Emergency Medical Services agencies save lives by operating more safely and effectively. RadioMobile builds fully customized, end-to-end information tools that seamlessly integrate with legacy systems, extending resilient coverage to urban, suburban and rural environments. RadioMobile’s extensive product line spans mobile data computers, mobile data networking, CAD and AVL software, and Fire Station Alerting Systems (FSAS) as well as integration and installation services. For more information, visit www.radiomobile.com.
New system links San Diego County fire stations to CAL FIRE Emergency Command Center for faster response and improved coordination
SAN DIEGO, August 18, 2022 — RadioMobile, Inc., a provider of mobile data communications technology to Fire and Emergency Medical Services, announced that San Diego County Fire Protection District has deployed RadioMobile’s integrated fire station alerting system, or “IQ FSAS”, in the first group of fire stations as they were being remodeled or built throughout San Diego County, California.
“As fire season lengthens and intensifies, it is crucial that each incident gets the best possible response from our firefighters in the timeliest manner possible,” said Tony Mecham, San Diego County Fire Chief. “RadioMobile’s IQ FSAS is saving us time and money by leveraging technology already in place at CAL FIRE to improve alert and response times while enhancing coordination between county and CAL FIRE resources. These first stations will be joined by 5-7 stations each year until all have been converted.”
San Diego County Fire’s mission is to coordinate, regionalize, and improve fire protection and emergency response services provided to the 1.5 million acres that comprise the unincorporated areas of San Diego County. Working in conjunction with CAL FIRE as one unified response unit, San Diego County Fire delivers around-the-clock services to 42 communities through 35 fire stations, and over 500 first responders.
The San Diego County Fire solution includes the IQ FSA Server located in the County’s IT environment. This server is linked to the computer aided dispatch (CAD) system at the San Diego Interagency Command Center as well as the first 3 county fire stations operating the IQ FSAS. The server utilizes an IP interface to the CAD system and relays dispatch messages and status updates between the CAD and the fire stations. Each station is equipped with a Command Desk Terminal (CDT) that can display apparatus status, incident details, and location information on a map. When the CDT receives the incident alert, it executes step-by-step instructions as configured for the type of alert and each station’s unique requirements. In addition to an automated voice announcement of the alert, these instructions are relayed to the Station Control Unit (SCU) that operates the station’s devices such as crew alert lights, speakers, turnout timers, bay doors, and others. This all happens within seconds of the actual dispatch ensuring that the right people are alerted and arrive at the scene as quickly as
possible.
“By leveraging CAL FIRE’s statewide integrated AVL/MDC network from RadioMobile, San Diego County Fire and CAL FIRE resources are able to deploy more quickly and share two-way location data and status messaging,” said Chief Mecham.
“We are happy to have San Diego County Fire join our family of fire & EMS users,” says Jim Moore, CEO at RadioMobile. “With IQ FSAS, they now have a modern FSA system that can meet their needs both now and well into the future and become a fully integrated and blended system along with the existing mobile AVL network.”
RadioMobile’s IQ Fire Station Alerting System helps fire and EMS agencies meet critical response requirements by shaving valuable seconds off response times while making certain that everyone responding to a dispatch knows the exact details of the incident regardless of their location. IQ FSAS seamlessly integrates with RadioMobile’s in-vehicle mobile data computers (MDCs), so supervisors and responders always know the exact location and status of emergency apparatus and personnel. For more information on RadioMobile’s IQ FSAS, visit https://radiomobile.com/iq-flex.
About RadioMobile
RadioMobile creates customizable hardware and software tools that help Fire and Emergency Medical Services agencies save lives by operating more safely and effectively. RadioMobile builds fully customized, end-to-end information tools that seamlessly integrate with legacy systems, extending resilient coverage to urban, suburban and rural environments. RadioMobile’s extensive product line spans mobile data computers, mobile data networking, CAD and AVL software, and Fire Station Alerting Systems (FSAS) as well as integration and installation services. For more information, visit www.radiomobile.com.
SAN DIEGO – July 13, 2022 — RadioMobile, Inc., a provider of mobile data communications technology to Fire and EMS agencies, announced that the Bakersfield Fire Department has chosen to deploy RadioMobile’s IQ Fire Station Alerting System (IQ FSAS) in its 14 fire stations throughout the City of Bakersfield, California. IQ FSAS is a fully integrated, Windows-based, programmable system that provides simultaneous alerts to multiple stations instantaneously, shaving valuable seconds off critical response times while increasing accountability and accuracy.
“It’s really all about providing the best services possible to the community,” said Bill Ballard, Deputy Fire Chief at Bakersfield Fire Department. “RadioMobile’s IQ FSAS provides the necessary improvements in reliability and speed of transmission allowing us to reduce our response times and meet or exceed expectations of a modern fire agency.”
The Bakersfield Fire Department (BFD) provides fire suppression, emergency medical services, heavy and technical rescue, hazardous materials mitigation, water rescue, and other life safety services around-the-clock to a growing community of over 360,000 citizens. The BFD is an Insurance Services Office (ISO) rated Class 2 Fire Department, residing in the top 1.5% of fire departments nationwide. With 240 sworn, support, and reserve personnel operating from fourteen Fire Stations located throughout the city, the BFD is ready to meet challenges within the community, region, and state.
The BFD solution includes the IQ FSAS server, connected to the County’s Emergency Communications Center, that provides an IP interface to the CAD and relays dispatch messages and status updates between the CAD and the fire station. Each station is equipped with a Command Desk Terminal that receives these messages and executes a customized alert sequence based upon the type of alert and each station’s unique requirements. This sequence is transmitted to the Station Control Unit that controls the peripherals including lights, speakers, turnout timers, bay doors and other equipment. A rip-n-run printer immediately prints out the dispatch information including the first turns out of the station in under a second, guaranteeing that responders have the exact detail of the incident available to them as they are heading out the door. This all happens within seconds of the actual dispatch ensuring that the right people are alerted and arrive at the scene as quickly as possible.
“RadioMobile’s IQ FSAS has been proven very effective in use with local counties’ departments and their expertise in developing and delivering modern IP-based systems is at the top of their game,” said Deputy Fire Chief Jim Cherry. “IQ FSAS offers the ability to enhance the station’s responsiveness as our operational needs change and grow.”
“We are happy to have Bakersfield Fire Department join our family of fire & EMS clients,” says Jim Moore, CEO at RadioMobile. “With IQ FSAS, they now have a modern FSA system that can meet their needs both now and well into the future and can grow into a fully integrated mobile AVL system.”
RadioMobile’s IQ Fire Station Alerting System helps fire and EMS agencies meet critical response requirements by shaving valuable seconds off response times while making certain that everyone responding to a dispatch knows the exact details of the incident regardless of their location. IQ FSAS seamlessly integrates with RadioMobile’s in-vehicle mobile data
computers (MDCs), so supervisors and responders always know the exact location and status of emergency apparatus and personnel. For more information on RadioMobile’s IQ FSAS, visit https://radiomobile.com/fire-station-alerting.
RadioMobile creates technology that helps Fire and EMS agencies save lives and property by operating more safely and effectively. RadioMobile’s integrated, end-to-end solutions provide real-time incident dispatching, mapping and navigation, vehicle locations and status updates, mobile messaging, and fire station alerting; seamlessly integrated with new and legacy systems. For more information, visit
www.radiomobile.com.
SAN DIEGO – April 22, 2022 – PRLog — RadioMobile, Inc., a provider of mobile data communications technology for Fire and EMS, announced that the Tuolumne County Fire Department (TCFD) has chosen to deploy RadioMobile’s mobile data communications system for automatic vehicle location (AVL), mapping and tracking. The new system utilizes satellite terminals installed on each vehicle to ensure connectivity with dispatch and the command center, even in the most remote areas where wireless LTE coverage is unavailable.
“Maintaining connectivity and visibility of our units is paramount to delivering on our mission to save lives and property while keeping our firefighters safe,” said Bill Allison, Captain at TCFD. “RadioMobile’s integrated system of software, hardware and networking keeps everyone involved in the incident on the same page with access to the same data, everyone’s location and instant messaging.”
Tuolumne County Fire Department, through a cooperative fire protection agreement with California Department of Forestry and Fire Protection (CAL FIRE), provides for the preservation of life and property through emergency medical response, rescue, extrication, fire control, fire and life safety inspections to over 2,200 square miles and approximately 55,000 residents of Tuolumne County. The county includes federal lands such as Yosemite National Park, Stanislaus National Forest, Bureau of Land Management lands, and Indian reservations. Wireless coverage in unavailable in close to one-third of the county.
The TCFD solution utilizes satellite terminals and routers installed in each vehicle to determine the most effective method of communication, cellular or satellite, based on the vehicle’s current location. IQ Flex, a hosted service hosted and maintained by RadioMobile, provides an IP interface to the CAD and relays dispatch messages and status updates between the CAD and the responding units. In addition, each mobile unit is equipped with RadioMobile’s Patriot All-in-One Mobile Data Computer running RadioMobile’s IQ Mobile Software, giving them the ability to see their location and the location of neighboring vehicles, as well as two-way communication with those vehicles, the ECC and incident command.
“We are happy to have Tuolumne County Fire Department join our family of fire & EMS clients,” says Jim Moore, CEO at RadioMobile. “By utilizing RadioMobile, they are able to leverage the AVL system we built for CAL FIRE with the addition of two-way satellite communication for faster response and even greater collaboration with other CAL FIRE agencies.”
RadioMobile creates technology that helps Fire and EMS agencies save lives and property by operating more safely and effectively. RadioMobile’s integrated, end-to-end solutions provide real-time incident dispatching, mapping and navigation, vehicle locations and status updates, mobile messaging, and fire station alerting; seamlessly integrated with new and legacy systems. For more information, visit
www.radiomobile.com.
IQ OTA allows quick delivery of the most recent and accurate data files and software via IP networks, requiring fewer personnel while keeping more vehicles in-service.
SAN DIEGO, March 11, 2022 — RadioMobile, Inc., a provider of mobile data communications technology to Fire and EMS, announced availability of a hosted over-the-air (OTA) service called IQ OTA. IQ OTA automatically delivers the latest software updates and associated data files such as maps, pre-plans, configurations, to mobile data computers (MDCs) located in emergency vehicles at any time regardless of the vehicle’s location. IQ OTA helps agencies save time and resources by minimizing the personnel required to provide critical updates while improving the speed and effectiveness of emergency response by keeping more vehicles in service while performing updates.
“What used to take us weeks to accomplish can now be done in a matter of hours with IQ OTA,” says Scott England, Telecommunication Engineer at Los Angeles County Fire Department. “Giving our mobile responders access to the most current data files and software so they can do their jobs safely and effectively is one of our top priorities. IQ OTA helps us achieve that.”
With the proliferation of mobile devices used to deliver critical data to personnel during an emergency response, fire & EMS agencies are faced with the challenge of keeping hundreds or even thousands of devices synchronized with the latest software and data. These updates range from hundreds of megabytes to tens of gigabytes and take a long time to download over wireless networks with limited bandwidth. IQ OTA gives agencies the ability to deliver large data files and software updates with integrity, security, and efficiency over unreliable and even intermittent networks.
“IQ OTA addresses our fire & EMS customers’ need for faster and more reliable data transmission both to and from mobile units,” says Jim Moore, CEO at RadioMobile. “And since IQ OTA is a hosted service, they avoid the expense of maintaining costly servers in order to provide critical updates while only paying for exactly what they need.”
RadioMobile’s IQ OTA is an “over-the-air” software and data update service that gives fire and EMS agencies the ability to update mobile devices over multiple networks quickly and reliably. IQ OTA integrates with RadioMobile’s IQ Mobile Software and Mobile Data Computers for a seamless, integrated data communications solution. For more information on RadioMobile IQ OTA, visit https://radiomobile.com/iq-ota.
New AVL system reduces response times and improves resource tracking and connectivity
SAN DIEGO – Nov. 10, 2021 – RadioMobile, Inc., a provider of mobile data communications technology to Fire and EMS, announced that the South Lake County Fire Protection District (SLCFPD) has chosen to deploy RadioMobile’s mobile data communications system for automatic vehicle location and resource tracking. The new system will allow SLCFPD to share critical incident information such as resource location and status within the district as well as with CAL FIRE and other cooperating agencies.
“Because RadioMobile’s IQ Flex is a hosted service, we were able to get up and running very quickly,” said Paul Duncan, Division Chief. “SLCFPD is able to leverage the CAL FIRE system built by RadioMobile to improve operations and service to our Fire District at a lower cost than would have otherwise been possible. Additionally, the RadioMobile system provides a seamless integration with the CALFIRE Northrop-Grumman CAD system, and resources responding are able to receive live updates as callers continue to give Dispatchers updated information.”
SLCFPD is the third largest fire district in California encompassing 268 square miles of the southern portion of Lake County. Napa County bounds the District on the south, Sonoma County on the west, the Kelseyville Fire Protection District on the north, and the Lake County Fire Protection District on the north/east. The SLCFPD entered into a contract to provide personnel, and management services for the California Department of Forestry and Fire Protection (CAL FIRE) in 2000. The District currently staffs Cobb, Middletown, and Hidden Valley Stations with a minimum of two response personnel at each location serving approximately 12,000 residents.
The SLCFPD solution includes IQ Flex , a hosted service hosted and maintained by RadioMobile that provides an IP interface to the computer-aided dispatch (CAD) system and relays dispatch messages and status updates between the CAD and the responding units. Each mobile unit is equipped with a tablet running RadioMobile’s IQ Mobile Tablet software providing real-time incident dispatching, mapping and navigation, vehicle locations, status updates, and mobile messaging.
“We are happy to have SLCFPD join our family of fire & EMS clients,” says Jim Moore, CEO at RadioMobile. “With IQ Flex, we eliminated the need to purchase, install and maintain servers and software on-site, making it easier for them to get the system up-and-running quickly.”
RadioMobile’s IQ Flex is a hosted subscription service designed to meet the needs of small and medium sized Fire & EMS agencies. IQ Flex provides state-of-the-art connectivity between CAD and AVL systems, fire stations, and mobile units via a highly reliable, redundant and resilient communications network which includes LTE, LMR, and satellite. For more information on RadioMobile’s IQ Flex, visit
www.radiomobile.com/hosting-service.
Cooperative purchasing contract streamlines procurement process for federal, state and municipal public agencies
SAN DIEGO – Oct. 7, 2021 – RadioMobile, Inc., a nationwide provider of mobile data communications technology, announced today that it has been awarded the Sourcewell national contract for Public Safety Software (contract #051321-RDO). This contract offers public agencies access to software designed or primarily intended for use by law enforcement, fire/rescue, EMS, and emergency management agencies and personnel as well as services including installation, training, maintenance, integration, support, and customization.
“We are honored to have been awarded a second contract by Sourcewell,” said Jim Moore, CEO at RadioMobile. “In combination with the Public Safety Communications and Hardware contract we were previously awarded, our customers can now leverage national volume pricing for the communications hardware, software and services from a single source.”
Sourcewell is a national cooperative government partner that focuses on handling the competitive bid process for public agencies while satisfying local bid requirements quickly and effectively. By utilizing Sourcewell contracts, participating agencies save time and money by capturing the buying power of more than 60,000 organizations. Participating agencies can use Sourcewell contracts at no cost or obligation.
Sourcewell’s public safety software contract includes RadioMobile’s fire & EMS in-vehicle software application, IQ Mobile, available for mobile data computers (Windows) and tablet (iOS) versions; IQ Locator, RadioMobile’s dispatch AVL mapping application; and GPS & GIS in-vehicle tracking. RadioMobile’s software applications operate seamlessly across multiple communications networks (LMR, LTE, satellite) including FirstNet, and may be accessed either on-premises or via the cloud. Services covered include CAD, AVL, & FSA system integration, customization, support and training.
For more information on RadioMobile’s IQ Mobile Software, visit https://radiomobile.com/sourcewell.
New system reduces response times and improves resource tracking and accountability – links to other CAL FIRE units
SAN DIEGO – Oct. 14, 2021 – RadioMobile, Inc., a provider of mobile data communications technology to Fire and EMS, announced that the CAL FIRE San Benito-Monterey Unit (CAL FIRE BEU) has chosen to deploy RadioMobile’s mobile data communications system in the cooperative agencies that comprise the unit. The new system will allow the agencies to share critical incident information such as resource location and status with each other as well as with other agencies involved in the emergency response.
“We have already noticed a 30-second improvement in response times during the testing phase of this project, which is huge,” said Josh Silveira, Battalion Chief. “RadioMobile’s integrated system will provide us with the technology needed to respond faster, stay informed and provide the best possible outcomes to the communities we serve while also keeping our firefighters safe. Plus, we are able to leverage the CAL FIRE system built by RadioMobile to improve operations at a lower cost than would have otherwise been possible.”
CAL FIRE BEU provides wildland protection services for the counties of San Benito and Monterey, California. The BEU is comprised of six agencies including the Pebble Beach Community Services District, Cypress Fire Protection District (FPD), Carmel Highlands FPD, Aromas Tri-County FPD, Soledad Fire Department, and the South Monterey County FPD. The CAL FIRE BEU solution includes the IQ Mobile Lite Server, located in the Monterey Emergency Communications Center, which provides an IP interface to the CAD and relays dispatch messages and status updates between the CAD and the responding units. Each mobile unit is equipped with a tablet running RadioMobile’s IQ Mobile Tablet software. Future plans call for expanding the system to include satellite connectivity keeping everyone connected and accounted for regardless of their location.
“We are happy to have these agencies within the CAL FIRE BEU join our family of fire & EMS clients,” says Jim Moore, CEO at RadioMobile. “By utilizing RadioMobile, they are able to leverage the AVL system we built for CAL FIRE for faster response and even greater collaboration with other CAL FIRE agencies.”
RadioMobile’s IQ Mobile software application provides Fire and EMS agencies of all sizes with real-time incident dispatching, mapping and navigation, vehicle locations and status updates, and mobile messaging. IQ Mobile software runs on both Windows and iOS making it easy for responders to switch between devices without the need to learn two different systems. For more information on RadioMobile’s IQ Mobile Software, visit https://radiomobile.com/iq-mobile-software.
SAN DIEGO – July 12, 2021 – RadioMobile, a provider of mobile data communications technology to Fire and EMS, announced that Kern County Fire Department has chosen to deploy RadioMobile’s IQ Fire Station Alerting System (IQ FSAS) in 47 fire stations and facilities throughout Kern County, California.
“We were looking to replace our outdated, serial-based FSA with a modern IP-based FSA system that could be implemented without disrupting current operations,”
The Kern County Fire Department (KCFD) provides fire protection services for an area that spans over 8,000 square miles with a population of over 500,000 citizens. More than 546 uniformed firefighters are stationed in 47 fire stations and facilities throughout Kern County. Added to this, KCFD has 14 Mutual Aid Agreements with neighboring fire suppression organizations to further strengthen the emergency services available to its customers.
“We chose RadioMobile’s IQ FSAS because of its convenient plug-n-play design,” said Zach Wells, the KCFD Battalion Chief manages the FSA project. “IQ FSAS also gives us the ability to expand the system’s capabilities as our operational needs change and grow.”
The KCFD solution includes the IQ FSAS server, located in the County’s Emergency Communications Center, which provides an IP interface to the CAD and relays dispatch messages and status updates between the CAD and the fire station. Each station is equipped with a Command Desk Terminal that receives these messages and executes step-by-step instructions based upon the type of alert and each station’s unique requirements. These instructions are relayed to the Fire Station Control Unit that controls the peripherals including lights, speakers, turnout timers, bay doors and other equipment. A rip-n-run printer immediately prints out the dispatch information in under a second, guaranteeing that responders have the exact detail of the incident as they are heading out the door. This all happens within seconds of the actual dispatch ensuring that the right people are alerted and arrive at the scene as quickly as possible.
“We are happy to have Kern County Fire Department join our family of fire & EMS clients,” says Jim Moore, CEO at RadioMobile. “With IQ FSAS, they now have a modern FSA system that can meet their needs both now and well into the future and can grow into a fully integrated mobile AVL system.”
RadioMobile’s IQ FSAS seamlessly integrates with RadioMobile’s in-vehicle mobile data computers (MDCs), so supervisors and responders always know the exact location and status of emergency apparatus and personnel. For more information on RadioMobile’s full suite of technology solutions for Fire and EMS, visit https://radiomobile.com/
About RadioMobile
RadioMobile creates customizable hardware and software tools that help Fire and EMS agencies save lives by operating more safely and effectively. RadioMobile’s product line includes ruggedized mobile data computers, mobile data networking, CAD and AVL software, and Fire Station Alerting Systems (FSAS) as well as integration and installation services. For more information, visit www.radiomobile.com.
SAN DIEGO – June 23, 2021 – RadioMobile, Inc., a provider of mobile data communications technology to fire and EMS, announced that El Dorado County Emergency Services Authority has selected their IQ Mobile Software for mobile data communications, digital dispatching and automatic vehicle location (AVL). The IQ Mobile application provides agencies of all sizes with real-time incident dispatching, mapping and navigation, vehicle locations and status updates, and mobile messaging. Available for both Windows and iOS, IQ Mobile helps shorten response times, increase accuracy and accountability while ensuring that everyone has access to the same mission-critical data.
Radiomobile Mobile Software For iPad And MDC
“El Dorado County is geographically and topographically challenged. The need for effective connectivity is of major importance to reduce response times and deliver timely service,” said Brian Veerkamp, Executive Director of the Emergency Services Authority. “By utilizing RadioMobile’s hardware and software, our communities will be much better served by closest unit dispatching, vehicle tracking, connectivity, and routing.”
The Emergency Services Authority provides and supports fire and emergency medical services to the Western Slope service area of El Dorado County, California. The service area spans 1370 square miles with a resident population of 120,000 which can double on weekends and holidays due to recreational tourism. The ESA had over 17,600 responses during 2020 across 11 member agencies.
The Emergency Services Authority’s solution included installing IQ Mobile on their in-vehicle iPads providing two-way communication with the ECC, map navigation, vehicle-to-vehicle messaging, map layers and preplans. The deployment included a pilot program with the Authority’s dispatch agency, CAL FIRE. After thorough testing, the system officially went live on April 1, 2021.
“Implementing this new system means more efficient, effective, and improved service for our communities,”
“We are happy to have El Dorado County Emergency Services Authority join our family of Fire & EMS clients,” says Jim Moore, CEO at RadioMobile. “By utilizing our IQ Mobile software for both tablets and MDCs, they can leverage the AVL system we built for CAL FIRE, while also taking advantage of the ease-of-use of the software and portability of tablets.”
RadioMobile’s IQ Mobile provides fire and EMS agencies with real-time mobile messaging and status updates while interfacing
adopted RadioMobile’s IQ Flex for its Automatic Vehicle Location (AVL) solution. IQ Flex is a hosting and subscription service designed to meet the mobile data communications needs of small and medium sized Fire & EMS agencies. IQ Flex helps reduce response times by ensuring that dispatchers and managers always know the exact location and status of every
resource regardless of network availability.
“We chose RadioMobile for our AVL solution because of their proven flexibility and the ability to integrate with CAL FIRE’s CAD system,” said Clint Watkins, Director of Communications at Medstar Ambulance. “And, since IQ Flex is a hosted solution, lower upfront costs and faster deployment make it the perfect fit for a small organization like ours.”
Founded in 1937 as Ukiah Ambulance, Medstar Ambulance of Mendocino County Inc. is the primary provider of ground advanced life support (ALS) treatment and transport in the cities of Ukiah and Willits, California and surrounding unincorporated areas, including Hopland, Potter Valley and Redwood Valley. With a primary response area of 850 square miles, Medstar serves
an approximate population of 57,224. Every call for service starts with a dispatch, and Medstar partners with CAL FIRE’s Howard Forest Emergency Command Center (ECC), Mendocino County’s secondary public safety answering point for fire and EMS calls, to fill this critical role.
Medstar’s end-to-end AVL solution combines a hosted IQ Mobile Server and vehicle-based position data for seamless real-time mobile location updates. IQ Flex provides state-of-the-art connectivity between the ECC and mobile units via a highly reliable, redundant and resilient communications network. Dispatchers and managers know the exact location of all resources which simplifies dispatching the best available unit to a call. Future plans call for installing IQ Mobile apps on in-vehicle tablets which has the benefit of two-way communication with the ECC, map navigation, vehicle-to-vehicle messaging, map layers and preplans.
“We are happy to have Medstar join our family of Fire & EMS clients,” says Jim Moore, CEO at RadioMobile. “By utilizing RadioMobile, they are able to leverage the AVL system we built for CAL FIRE, enabling faster response while taking advantage of our cloud-hosted IQMS server-as-a-service which eliminates a need for any customer hardware infrastructure.”
Available as a subscription service, IQ Flex provides an easy and affordable way for Fire and EMS agencies on tight budgets to increase situational awareness and improve overall
accountability. IQ Flex is available in a variety of configurations to meet the needs and budget of almost any agency. For more information, visit https://radiomobile.com/hosting-service.
About RadioMobile
RadioMobile creates customizable hardware and software tools that help Fire and EMS agencies save lives by operating more safely and effectively. RadioMobile builds fully customized, end-to-end information tools that seamlessly integrate with legacy systems, extending resilient coverage to urban, suburban and rural environments. RadioMobile’s extensive product line spans mobile data computers, mobile data networking, CAD and AVL
software, and Fire Station Alerting Systems (FSAS) as well as integration and installation services.
About Medstar Ambulance of Mendocino County Inc.
Medstar Ambulance of Mendocino County Inc., dba Ukiah Ambulance, is a 501(c)(3) non-profit public charity dedicated to providing the highest quality of ambulance service to the residents of Mendocino County. In addition to emergency and non-emergency ground ambulance services, Medstar offers public training in CPR and first aid, continuing education and internships for EMS professionals, and medical standby services for special events.
MEDIA CONTACT:
Ron Lyons, Director of Sales
RadioMobile
858-530-1061
rlyons@radiomobile.com
SAN DIEGO, September 8, 2020 — RadioMobile, Inc., a leading provider of mobile communications technology to Fire and EMS agencies, announced today that Butte County Fire Department has chosen RadioMobile’s IQ Mobile App for its mobile data communications, digital dispatching and automatic vehicle location (AVL) solution.”
“We chose RadioMobile for our AVL solution because of the success of their project with CAL FIRE,” said Shem Hawkins, Battalion Chief. “The new AVL system allows us to see where our personnel and apparatus are located in real-time and across cooperating agencies, which is extremely important in rural areas where we operate. Plus, we were able to leverage the CAL FIRE system to create a more modern and efficient system at a lower cost than would have otherwise been possible.”
Butte County is located in California’s Central Valley, north of Sacramento, and was the location of the devastating “Camp Fire” wildland fire in 2018. The Butte County Fire Department operates 23 career-staffed fire stations and 16 volunteer fire stations that serve the 1,609 square miles of unincorporated communities in Butte County and the cities of Biggs, Gridley and the Town of Paradise. The Butte County Fire Department is part of an integrated, cooperative, regional fire protection system that includes four other agencies: CAL FIRE Butte Unit, Butte County, and the Cities of Biggs & Gridley and Town of Paradise. The five agencies are administered and operated together as one department. With the addition of the IQ Mobile Server (IQMS) connected to the CAL FIRE AVL Gateway, this regional cooperative is now extended across the state of California.
The Butte County Fire Department’s IQ Mobile solution includes IQ Mobile Software and the IQ Mobile Server which connects responders to the dispatch (CAD) system as well as a state-wide CAL FIRE data communication and AVL system. This end-to-end solution enables the various resources to collaborate effectively and efficiently during wildfires and other large-scale incidents. The deployment of IQ Mobile on iPad tablets makes the solution cost-effective by leveraging the Department’s investment in a general-purpose mobile device that can be used to run other applications. Further, the IQ Mobile software that runs on the Department’s iPads is the same software that operates on RadioMobile’s Patriot mobile data computers (MDCs) used by CAL FIRE, giving both agencies access to comparable features regardless of their chosen device. And, the end-to-end solution allows future expansion to add powerful LTE routers built into firefighting vehicles with local WIFI capabilities, as well as adding two-way satellite communication capability so essential in remote areas.
“We are happy to have Butte County Fire Department join our family of Fire & EMS clients,” says Jim Moore, CEO at RadioMobile. “By utilizing RadioMobile, they are able to leverage the AVL system we built for CAL FIRE enabling faster response, data and resource sharing, and maximizing their equipment and human personnel investments.”
RadioMobile’s IQ Mobile Software which provides mapping, status and messaging via the tablet’s touchscreen. Each tablet receives and sends data to and from the dispatch via IQ Mobile Server which is capable of processing thousands of transactions per second. By using the IQ Mobile along with technology that provides connectivity over LTE/4G, each vehicle is integrated into CAL FIRE’s AVL system. The system is flexible and expandable allowing them to start with LTE connectivity and expand to use satellite or LMR-based mobile data in the future while maintaining the investment in the equipment they have already made.
About RadioMobile
RadioMobile takes fire and Emergency Medical Services (EMS) departments beyond the reach of broadband, connecting them with mission-ready solutions that are dependable in any situation. RadioMobile builds fully customized, end-to-end information tools that seamlessly integrate with legacy systems, extending resilient coverage to urban, suburban and rural
environments.
About Butte County Fire Department
CAL FIRE has been a major component of the Butte County Fire Department since the cooperative fire protection agreement with CAL FIRE began in 1931. Butte County Fire Department operates 22 career-staffed fire stations and 16 volunteer fire stations that serve the
1,609 square miles of unincorporated communities in Butte County and the Cities of Biggs, Gridley and the Town of Paradise.
MEDIA CONTACT:
Ron Lyons, Director of Sales
RadioMobile
858-530-1061
rlyons@radiomobile.com
SAN DIEGO, July 7, 2020 — RadioMobile, Inc., a provider of mobile communications technology to Fire and EMS agencies, announced that the El Dorado Hills Fire Department has adopted RadioMobile’s Patriot Mobile Data Computers (MDCs) for its Automatic Vehicle Location (AVL) solution.
“We installed RadioMobile’s Patriot All-in-One MDCs because it was the system that was currently in-use at the CAL FIRE Emergency Command Center where we receive our dispatch services,” said Michael MacKenzie, Captain at El Dorado Hills Fire Department. “Because the Patriots are connected to the CAL FIRE AVL system, we can interoperate with other fire agencies in El Dorado County as well as throughout the state which helps all of us communicate more efficiently.” This is especially critical during wildfires, enhancing efficiency and effective use of resources, allowing the Department to do more with less at a time when budgets are shrinking.
El Dorado Hills Fire Department provides fire suppression, emergency medical services, plus a host of other community services within the nearly 112 square miles of response district encompassing the communities of El Dorado Hills, Latrobe and, under a Shared Services agreement, Rescue, CA. With six stations located throughout these communities, the crews are ready to respond with six engines, one air/light support unit, three water tenders, a water rescue vehicle, one medic unit, and one ladder truck.
The El Dorado Hills Fire Department’s AVL solution includes 19 Patriot All-in-One
MDCs. The Patriot’s ruggedized design is resistant to wear and tear during the
toughest of conditions, making it ideal for in-vehicle use. The Patriots are loaded with RadioMobile’s IQ Mobile Software which provides mapping, status and messaging via the Patriot’s high bright touchscreen. Each Patriot receives and sends data to and from the dispatch via IQ Mobile Server which is capable of processing thousands of transactions per second. By using the Patriot MDC along with technology that provides connectivity over LTE/4G, each vehicle is integrated into CAL FIRE’s AVL system. The system is flexible and expandable allowing them to start with LTE connectivity and expand to use satellite or LMR-based mobile data in the future while maintaining the investment in the equipment they have already made.
“We are happy to have El Dorado Hills Fire Department join our family of Fire & EMS clients,” says Jim Moore, CEO at RadioMobile. “By utilizing RadioMobile, they are able to leverage the AVL system we built for CAL FIRE enabling faster response, data and resource sharing, and maximizing their equipment and human personnel investments.”
About RadioMobile
RadioMobile creates customizable hardware and software tools that help Fire and EMS agencies save lives by operating more safely and effectively. RadioMobile builds fully customized, end-to-end information tools that seamlessly integrate with legacy systems, extending resilient coverage to urban, suburban and rural environments. RadioMobile’s extensive product line spans mobile data computers, mobile data networking, CAD and AVL software, and Fire Station Alerting Systems (FSA) as well as integration and installation services.
MEDIA CONTACT:
Ron Lyons, Director of Sales
RadioMobile
858-530-1061
rlyons@radiomobile.com
New Subscription Service Provides Affordable, Out-of-the-Box Solution for Fire and EMS Agencies of All Sizes
SAN DIEGO, April 6, 2020 — RadioMobile, Inc., a leading provider of mobile communications technology to Fire and EMS agencies, announced the availability of its newest service, IQ Flex. The bundled solution allows agencies of all sizes to maintain mission-critical communications and connectivity with mobile apparatus while, at the same time, minimizing upfront costs.
“IQ Flex makes the same state-of-the-art technology currently used by our largest clients like CAL FIRE, available to smaller agencies without the need for on-site servers and maintenance resources,” says Jim Moore, CEO, RadioMobile. “Even agencies with just one truck can now have the same on-scene visibility as agencies with hundreds of vehicles,” added Moore.
Available as a subscription service, IQ Flex provides an easy and affordable way for Fire and EMS agencies on tight budgets to increase situational awareness and improve overall accountability. Starting as low as $22/month plus an onboarding fee, IQ Flex combines a hosted IQ Mobile Server, Patriot ruggedized in-vehicle computers, and IQ Mobile Software for seamless real-time mobile messaging and status updates.
IQ Flex ensures that each fire apparatus has connectivity over any available network – 4G and 5G cellular, narrowband LMR or satellite. Dispatchers and managers know the exact location and status of all resources which simplifies dispatching the best available unit to a call. Crew members have the incident detail and up-to-date information at their fingertips and can track their own movements and backtrack (breadcrumb) out of unfamiliar or low visibility areas even if network connectivity is lost.
IQ Flex is available in a variety of configurations to meet the needs and budget of almost any agency. For more information, visit https://radiomobile.com/hosting-service.
About RadioMobile
RadioMobile takes fire and Emergency Medical Services (EMS) departments beyond the reach of broadband, connecting them with mission-ready solutions that are dependable in any situation. RadioMobile builds fully customized, end-to-end information tools that seamlessly integrate with legacy systems, extending resilient coverage to urban, suburban and rural
environments.
MEDIA CONTACT:
Ron Lyons, Director of Sales
RadioMobile
858-530-1061
rlyons@radiomobile.com
New White Paper Explores Ways Leading Fire Departments and Fire Service Leaders are Leveraging Technology to Improve Performance and Safety
SAN DIEGO, Jan. 23, 2020 /PRNewswire/ — “Bridging the Gap: Learn the 5 Ways Leading Fire Agencies are Moving from Legacy to Contemporary Technology,” explores how fire departments and first responders can efficiently evolve from legacy to contemporary technology, improve connectivity and integrate disparate systems to keep firefighters and communities safer. The white paper’s primary focus is to address the critical technology questions Fire Chiefs face, including:
- How do fire departments ensure connectivity when working in rural or wildland areas, bridging the gap between 4G LTE and narrowband Land Mobile Radio (LMR) and satellite coverage?
- How can fire departments use accurate, real-time location data to improve safety and efficiency?
- How are leading fire departments moving from legacy to contemporary technologies cost effectively without disrupting operations?
- What’s the best way to integrate disparate technologies into a complete end-to-end system that addresses customization needs?
- With wildland fires a year-round issue, what are emerging ways to use technology in mitigation and operations?
To answer these questions, the white paper features case studies from the California Department of Forestry and Fire Protection (CAL FIRE), one of the largest all-risk fire agencies in the United States, and the Los Angeles County Fire Department (LACoFD), the fourth busiest fire department in the United States.
“For years, fire departments have come to us with very specific needs to integrate disparate systems, deliver mobile data, and improve their connectivity and location accuracy,” said RadioMobile president and CEO, Jim Moore. “We wanted to capture the lessons learned in a white paper that can benefit fire and EMS services everywhere. It’s something we think Fire Chiefs will find valuable as they seek ways to improve safety and efficiency in their departments.”
To learn more and to download the full white paper, click here.
About RadioMobile
RadioMobile takes fire and Emergency Medical Services (EMS) departments beyond the reach of broadband, connecting them with mission-ready solutions that are dependable in any situation. RadioMobile builds fully customized, end-to-end information tools that seamlessly integrate with legacy systems, extending resilient coverage to urban, suburban and rural environments.
MEDIA CONTACT:
Ron Lyons, Director of Sales
RadioMobile
858-530-1061
rlyons@radiomobile.com
Customized solutions improve connectivity, safety and efficiency for fire operations covering 31 million acres of California wildlands
SAN DIEGO—DECEMBER 17, 2019–CAL FIRE, one of largest fire agencies in the United States, operates over 3,000 fire, emergency response and resource protection vehicles, as well as more than 50 aircraft—all with varying connectivity challenges. While many CAL FIRE areas of responsibility (AOR) have commercial carrier (4G/LTE) coverage, others are so remote that carrier-based communication is impossible. Incident command and management need to maintain seamless communications with their entire fleet of apparatus and multiple dispatch centers across 31 million acres of service area. They also require accountability of all resources at the scene of a fire and as they travel to and from and within incidents.
To solve their connectivity challenges, CAL FIRE partnered with San Diego-based RadioMobile to equip all frontline vehicles with automatic vehicle location (AVL) technology that functions wherever vehicles travel. They installed RadioMobile’s Patriot All-In-One Mobile Data Computer (MDC) in more than 1,100 of their primary vehicles. By using the Patriot MDC, along with technology that provides connectivity over LTE/4G, LMR (CAL FIRE’s private land mobile radio data system using narrowband radio frequencies) or satellite, each vehicle has been integrated into the AVL system.
The collaboration between CAL FIRE and RadioMobile has resulted in a new level of on-scene and whole-system situational awareness across the entire state. “The Patriot allows us to see where resources are while on a fire scene, and that is huge from an accountability standpoint,” says CAL FIRE Battalion Chief Matt Damon. “The high level of commitment and customer service by RadioMobile makes me confident this is the right solution for CAL FIRE.”
With the new technology in place, as a CAL FIRE vehicle travels, the custom-built software, called IQ Mobile, automatically finds a connection with a carrier-based 4G/LTE network. When 4G is not available, the software intelligently connects through the narrowband system to provide comparable dispatch and mapping updates as 4G. When out of LMR range, it uses satellite to maintain AVL data connectivity to the dispatch or incident management center. This ability to track a vehicle as it moves through urban, suburban and rural environments is critical to ensuring the fastest response and keeping crews safe. The MDC provides turn-by-turn directions using offline maps, even when there is no data connection. Crew members also have the incident detail, up-to-date information and live maps at their fingertips and no longer rely on hand-written notes as they are being dispatched.
Jim Moore, President and CEO of RadioMobile, explains that resilient data connectivity and the ability to receive accurate and timely location, status and incident information automatically via data means that much less voice traffic is needed. This results in significant benefits for dispatch, leadership and firefighters in the field.
“CAL FIRE has special requirements that demand tailored solutions so we developed and installed a custom AVL and mobile data system,” says Moore. “Their new system receives incident information, provides mapping features and enables vehicle operators to communicate via a touchscreen application that interfaces with their computer-aided dispatch system.” Moore describes RadioMobile as, “a hardware and software development company that also specializes in integration,” with the goal of building solutions that integrate seamlessly with one another, so new technology can work perfectly with legacy systems. “It is worth noting that this technology meets the federal wildland fire resource tracking requirements outlined in the Dingell Act.”
RadioMobile takes fire and EMS departments beyond the reach of broadband, connecting them with mission-ready solutions that are dependable in any situation. They build fully customized, end-to-end information tools that seamlessly integrate with legacy systems, extending resilient coverage to urban, suburban and rural environments.
For more information on RadioMobile visit www.radiomobile.com or refer to RadioMobile’s CAL FIRE case study for more details: https://radiomobile.com/cal-fire-case-study
Email: info@radiomobile.com
Phone: 858-530-1060
RadioMobile Partners with CALFIRE for Development of Mobile Products for Emergency Response
SAN DIEGO, CA – The California Department of Forestry and Fire Protection (CALFIRE) has entered into a contract with RadioMobile, Inc. to provide technology that will allow the department to efficiently and accurately locate and communicate with emergency response equipment statewide. The objective of the project is to enhance the department’s situational awareness enhancing firefighter and citizen safety and facilitate mission critical data communications over a variety of networks (broadband, narrowband and satellite).
Under the agreement, RadioMobile will provide a centralized location tracking application, a mobile data terminal products that reliably receives incident information, provides mapping and enables vehicle operators to communicate via a touchscreen application interfacing with their CAD system. RadioMobile will also provide the equipment, services and support needed to implement a statewide VHF mobile data system and integrate network switching between broadband/cellular, VHF and satellite for 1,200+ CALFIRE-owned state resources.
CALFIRE is dedicated to the fire protection and stewardship of over 31 million acres of California’s privately-owned wildlands. In addition, the Department provides varied emergency services in 36 of the State’s 58 counties via contracts with local governments. For more information, visit http://calfire.ca.gov/
RadioMobile is a premier mobile data integration company specializing in rugged in-vehicle mobile data hardware, dispatch & tracking software, customized networking products and integration services.
