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Previously From RadioMobile

SAN DIEGO – June 23, 2021 – PRLog — RadioMobile, Inc., a provider of mobile data communications technology to fire and EMS, announced that El Dorado County Emergency Services Authority has selected their IQ Mobile Software for mobile data communications, digital dispatching and automatic vehicle location (AVL).  The IQ Mobile application provides agencies of all sizes with real-time incident dispatching, mapping and navigation, vehicle locations and status updates, and mobile messaging. Available for both Windows and iOS, IQ Mobile helps shorten response times, increase accuracy and accountability while ensuring that everyone has access to the same mission-critical data.

 

Radiomobile Mobile Software For iPad And MDC

 

“El Dorado County is geographically and topographically challenged. The need for effective connectivity is of major importance to reduce response times and deliver timely service,” said Brian Veerkamp, Executive Director of the Emergency Services Authority. “By utilizing RadioMobile’s hardware and software, our communities will be much better served by closest unit dispatching, vehicle tracking, connectivity, and routing.”

The Emergency Services Authority provides and supports fire and emergency medical services to the Western Slope service area of El Dorado County, California. The service area spans 1370 square miles with a resident population of 120,000 which can double on weekends and holidays due to recreational tourism. The ESA had over 17,600 responses during 2020 across 11 member agencies.

The Emergency Services Authority’s solution included installing IQ Mobile on their in-vehicle iPads providing two-way communication with the ECC, map navigation, vehicle-to-vehicle messaging, map layers and preplans. The deployment included a pilot program with the Authority’s dispatch agency, CAL FIRE. After thorough testing, the system officially went live on April 1, 2021.

“Implementing this new system means more efficient, effective, and improved service for our communities,” said Veerkamp.  “RadioMobile has been great to work with and we look forward to our future together as we strive to meet the demands of Emergency Services in El Dorado County.”

“We are happy to have El Dorado County Emergency Services Authority join our family of Fire & EMS clients,” says Jim Moore, CEO at RadioMobile. “By utilizing our IQ Mobile software for both tablets and MDCs, they can leverage the AVL system we built for CAL FIRE, while also taking advantage of the ease-of-use of the software and portability of tablets.”

RadioMobile’s IQ Mobile provides​ fire and EMS agencies with real-time mobile messaging and status updates while interfacing​ with 3rd party systems such as CAD, mapping, AVL, and ​others via an iPad or mobile data computer. IQ Mobile can be configured to meet operational needs and ​is scalable to a variety of agency types and sizes.​ For more information on RadioMobile and IQ Mobile software, visit www.radiomobile.com.

Contact
Ron Lyons
rlyons@radiomobile.com
8585301060

Medstar Ambulance Chooses RadioMobile For AVL Mobile Data Communications

SAN DIEGO, January 5, 2021 — RadioMobile, Inc., a provider of mobile data communications technology to Fire and EMS, announced that Medstar Ambulance of Mendocino County Inc. has
adopted RadioMobile’s IQ Flex for its Automatic Vehicle Location (AVL) solution. IQ Flex is a hosting and subscription service designed to meet the mobile data communications needs of small and medium sized Fire & EMS agencies. IQ Flex helps reduce response times by ensuring that dispatchers and managers always know the exact location and status of every
resource regardless of network availability.

“We chose RadioMobile for our AVL solution because of their proven flexibility and the ability to integrate with CAL FIRE’s CAD system,” said Clint Watkins, Director of Communications at Medstar Ambulance. “And, since IQ Flex is a hosted solution, lower upfront costs and faster deployment make it the perfect fit for a small organization like ours.”

Founded in 1937 as Ukiah Ambulance, Medstar Ambulance of Mendocino County Inc. is the primary provider of ground advanced life support (ALS) treatment and transport in the cities of Ukiah and Willits, California and surrounding unincorporated areas, including Hopland, Potter Valley and Redwood Valley. With a primary response area of 850 square miles, Medstar serves
an approximate population of 57,224. Every call for service starts with a dispatch, and Medstar partners with CAL FIRE’s Howard Forest Emergency Command Center (ECC), Mendocino County’s secondary public safety answering point for fire and EMS calls, to fill this critical role.

Medstar’s end-to-end AVL solution combines a hosted IQ Mobile Server and vehicle-based position data for seamless real-time mobile location updates. IQ Flex provides state-of-the-art connectivity between the ECC and mobile units via a highly reliable, redundant and resilient communications network. Dispatchers and managers know the exact location of all resources which simplifies dispatching the best available unit to a call. Future plans call for installing IQ Mobile apps on in-vehicle tablets which has the benefit of two-way communication with the ECC, map navigation, vehicle-to-vehicle messaging, map layers and preplans.

“We are happy to have Medstar join our family of Fire & EMS clients,” says Jim Moore, CEO at RadioMobile. “By utilizing RadioMobile, they are able to leverage the AVL system we built for CAL FIRE, enabling faster response while taking advantage of our cloud-hosted IQMS server-as-a-service which eliminates a need for any customer hardware infrastructure.”

Available as a subscription service, IQ Flex provides an easy and affordable way for Fire and EMS agencies on tight budgets to increase situational awareness and improve overall
accountability. IQ Flex is available in a variety of configurations to meet the needs and budget of almost any agency.  For more information, visit https://radiomobile.com/hosting-service.

About RadioMobile
RadioMobile creates customizable hardware and software tools that help Fire and EMS agencies save lives by operating more safely and effectively. RadioMobile builds fully customized, end-to-end information tools that seamlessly integrate with legacy systems, extending resilient coverage to urban, suburban and rural environments. RadioMobile’s extensive product line spans mobile data computers, mobile data networking, CAD and AVL
software, and Fire Station Alerting Systems (FSAS) as well as integration and installation services.

About Medstar Ambulance of Mendocino County Inc.
Medstar Ambulance of Mendocino County Inc., dba Ukiah Ambulance, is a 501(c)(3) non-profit public charity dedicated to providing the highest quality of ambulance service to the residents of Mendocino County. In addition to emergency and non-emergency ground ambulance services, Medstar offers public training in CPR and first aid, continuing education and internships for EMS professionals, and medical standby services for special events.

 

MEDIA CONTACT:

Ron Lyons, Director of Sales
RadioMobile
858-530-1061
rlyons@radiomobile.com

Butte County Fire Department Chooses RadioMobile for Improved Automatic Vehicle Location and Connectivity

SAN DIEGO, September 8, 2020 — RadioMobile, Inc., a leading provider of mobile communications technology to Fire and EMS agencies, announced today that Butte County Fire Department has chosen RadioMobile’s IQ Mobile App for its mobile data communications, digital dispatching and automatic vehicle location (AVL) solution.”

“We chose RadioMobile for our AVL solution because of the success of their project with CAL FIRE,” said Shem Hawkins, Battalion Chief. “The new AVL system allows us to see where our personnel and apparatus are located in real-time and across cooperating agencies, which is extremely important in rural areas where we operate. Plus, we were able to leverage the CAL FIRE system to create a more modern and efficient system at a lower cost than would have otherwise been possible.”

Butte County is located in California’s Central Valley, north of Sacramento, and was the location of the devastating “Camp Fire” wildland fire in 2018. The Butte County Fire Department operates 23 career-staffed fire stations and 16 volunteer fire stations that serve the 1,609 square miles of unincorporated communities in Butte County and the cities of Biggs, Gridley and the Town of Paradise. The Butte County Fire Department is part of an integrated, cooperative, regional fire protection system that includes four other agencies: CAL FIRE Butte Unit, Butte County, and the Cities of Biggs & Gridley and Town of Paradise. The five agencies are administered and operated together as one department. With the addition of the IQ Mobile Server (IQMS) connected to the CAL FIRE AVL Gateway, this regional cooperative is now extended across the state of California.

The Butte County Fire Department’s IQ Mobile solution includes IQ Mobile Software and the IQ Mobile Server which connects responders to the dispatch (CAD) system as well as a state-wide CAL FIRE data communication and AVL system. This end-to-end solution enables the various resources to collaborate effectively and efficiently during wildfires and other large-scale incidents. The deployment of IQ Mobile on iPad tablets makes the solution cost-effective by leveraging the Department’s investment in a general-purpose mobile device that can be used to run other applications. Further, the IQ Mobile software that runs on the Department’s iPads is the same software that operates on RadioMobile’s Patriot mobile data computers (MDCs) used by CAL FIRE, giving both agencies access to comparable features regardless of their chosen device. And, the end-to-end solution allows future expansion to add powerful LTE routers built into firefighting vehicles with local WIFI capabilities, as well as adding two-way satellite communication capability so essential in remote areas.

“We are happy to have Butte County Fire Department join our family of Fire & EMS clients,” says Jim Moore, CEO at RadioMobile. “By utilizing RadioMobile, they are able to leverage the AVL system we built for CAL FIRE enabling faster response, data and resource sharing, and maximizing their equipment and human personnel investments.”

RadioMobile’s IQ Mobile Software which provides mapping, status and messaging via the tablet’s touchscreen. Each tablet receives and sends data to and from the dispatch via IQ Mobile Server which is capable of processing thousands of transactions per second. By using the IQ Mobile along with technology that provides connectivity over LTE/4G, each vehicle is integrated into CAL FIRE’s AVL system. The system is flexible and expandable allowing them to start with LTE connectivity and expand to use satellite or LMR-based mobile data in the future while maintaining the investment in the equipment they have already made.

About RadioMobile
RadioMobile takes fire and Emergency Medical Services (EMS) departments beyond the reach of broadband, connecting them with mission-ready solutions that are dependable in any situation. RadioMobile builds fully customized, end-to-end information tools that seamlessly integrate with legacy systems, extending resilient coverage to urban, suburban and rural
environments.

About Butte County Fire Department
CAL FIRE has been a major component of the Butte County Fire Department since the cooperative fire protection agreement with CAL FIRE began in 1931. Butte County Fire Department operates 22 career-staffed fire stations and 16 volunteer fire stations that serve the
1,609 square miles of unincorporated communities in Butte County and the Cities of Biggs, Gridley and the Town of Paradise.

 

MEDIA CONTACT:

Ron Lyons, Director of Sales
RadioMobile
858-530-1061
rlyons@radiomobile.com

El Dorado Hills Fire Department Chooses RadioMobile For AVL Mobile Data Communications

SAN DIEGO, July 7, 2020 — RadioMobile, Inc., a provider of mobile communications technology to Fire and EMS agencies, announced that the El Dorado Hills Fire Department has adopted RadioMobile’s Patriot Mobile Data Computers (MDCs) for its Automatic Vehicle Location (AVL) solution.

“We installed RadioMobile’s Patriot All-in-One MDCs because it was the system that was currently in-use at the CAL FIRE Emergency Command Center where we receive our dispatch services,” said Michael MacKenzie, Captain at El Dorado Hills Fire Department. “Because the Patriots are connected to the CAL FIRE AVL system, we can interoperate with other fire agencies in El Dorado County as well as throughout the state which helps all of us communicate more efficiently.” This is especially critical during wildfires, enhancing efficiency and effective use of resources, allowing the Department to do more with less at a time when budgets are shrinking.

El Dorado Hills Fire Department provides fire suppression, emergency medical services, plus a host of other community services within the nearly 112 square miles of response district encompassing the communities of El Dorado Hills, Latrobe and, under a Shared Services agreement, Rescue, CA. With six stations located throughout these communities, the crews are ready to respond with six engines, one air/light support unit, three water tenders, a water rescue vehicle, one medic unit, and one ladder truck.

The El Dorado Hills Fire Department’s AVL solution includes 19 Patriot All-in-One
MDCs. The Patriot’s ruggedized design is resistant to wear and tear during the
toughest of conditions, making it ideal for in-vehicle use. The Patriots are loaded with RadioMobile’s IQ Mobile Software which provides mapping, status and messaging via the Patriot’s high bright touchscreen. Each Patriot receives and sends data to and from the dispatch via IQ Mobile Server which is capable of processing thousands of transactions per second. By using the Patriot MDC along with technology that provides connectivity over LTE/4G, each vehicle is integrated into CAL FIRE’s AVL system. The system is flexible and expandable allowing them to start with LTE connectivity and expand to use satellite or LMR-based mobile data in the future while maintaining the investment in the equipment they have already made.

“We are happy to have El Dorado Hills Fire Department join our family of Fire & EMS clients,” says Jim Moore, CEO at RadioMobile. “By utilizing RadioMobile, they are able to leverage the AVL system we built for CAL FIRE enabling faster response, data and resource sharing, and maximizing their equipment and human personnel investments.”

About RadioMobile
RadioMobile creates customizable hardware and software tools that help Fire and EMS agencies save lives by operating more safely and effectively. RadioMobile builds fully customized, end-to-end information tools that seamlessly integrate with legacy systems, extending resilient coverage to urban, suburban and rural environments. RadioMobile’s extensive product line spans mobile data computers, mobile data networking, CAD and AVL software, and Fire Station Alerting Systems (FSA) as well as integration and installation services.

 

MEDIA CONTACT:

Ron Lyons, Director of Sales
RadioMobile
858-530-1061
rlyons@radiomobile.com

RadioMobile Launches IQ Flex Hosted Mobile Communications Service
New Subscription Service Provides Affordable, Out-of-the-Box Solution for Fire and EMS Agencies of All Sizes

SAN DIEGO, April 6, 2020 — RadioMobile, Inc., a leading provider of mobile communications technology to Fire and EMS agencies, announced the availability of its newest service, IQ Flex. The bundled solution allows agencies of all sizes to maintain mission-critical communications and connectivity with mobile apparatus while, at the same time, minimizing upfront costs.

“IQ Flex makes the same state-of-the-art technology currently used by our largest clients like CAL FIRE, available to smaller agencies without the need for on-site servers and maintenance resources,” says Jim Moore, CEO, RadioMobile. “Even agencies with just one truck can now have the same on-scene visibility as agencies with hundreds of vehicles,” added Moore.

Available as a subscription service, IQ Flex provides an easy and affordable way for Fire and EMS agencies on tight budgets to increase situational awareness and improve overall accountability. Starting as low as $22/month plus an onboarding fee, IQ Flex combines a hosted IQ Mobile Server, Patriot ruggedized in-vehicle computers, and IQ Mobile Software for seamless real-time mobile messaging and status updates.

IQ Flex ensures that each fire apparatus has connectivity over any available network – 4G and 5G cellular, narrowband LMR or satellite. Dispatchers and managers know the exact location and status of all resources which simplifies dispatching the best available unit to a call. Crew members have the incident detail and up-to-date information at their fingertips and can track their own movements and backtrack (breadcrumb) out of unfamiliar or low visibility areas even if network connectivity is lost.

IQ Flex is available in a variety of configurations to meet the needs and budget of almost any agency. For more information, visit https://radiomobile.com/hosting-service.

About RadioMobile
RadioMobile takes fire and Emergency Medical Services (EMS) departments beyond the reach of broadband, connecting them with mission-ready solutions that are dependable in any situation. RadioMobile builds fully customized, end-to-end information tools that seamlessly integrate with legacy systems, extending resilient coverage to urban, suburban and rural
environments.

MEDIA CONTACT:
Ron Lyons, Director of Sales
RadioMobile
858-530-1061
rlyons@radiomobile.com

White Paper Available: Bridging the Technology Gap in Fire Operations

New White Paper Explores Ways Leading Fire Departments and Fire Service Leaders are Leveraging Technology to Improve Performance and Safety

SAN DIEGO, Jan. 23, 2020 /PRNewswire/ — “Bridging the Gap: Learn the 5 Ways Leading Fire Agencies are Moving from Legacy to Contemporary Technology,” explores how fire departments and first responders can efficiently evolve from legacy to contemporary technology, improve connectivity and integrate disparate systems to keep firefighters and communities safer. The white paper’s primary focus is to address the critical technology questions Fire Chiefs face, including:

  • How do fire departments ensure connectivity when working in rural or wildland areas, bridging the gap between 4G LTE and narrowband Land Mobile Radio (LMR) and satellite coverage?
  • How can fire departments use accurate, real-time location data to improve safety and efficiency?
  • How are leading fire departments moving from legacy to contemporary technologies cost effectively without disrupting operations?
  • What’s the best way to integrate disparate technologies into a complete end-to-end system that addresses customization needs?
  • With wildland fires a year-round issue, what are emerging ways to use technology in mitigation and operations?

To answer these questions, the white paper features case studies from the California Department of Forestry and Fire Protection (CAL FIRE), one of the largest all-risk fire agencies in the United States, and the Los Angeles County Fire Department (LACoFD), the fourth busiest fire department in the United States.

“For years, fire departments have come to us with very specific needs to integrate disparate systems, deliver mobile data, and improve their connectivity and location accuracy,” said RadioMobile president and CEO, Jim Moore. “We wanted to capture the lessons learned in a white paper that can benefit fire and EMS services everywhere. It’s something we think Fire Chiefs will find valuable as they seek ways to improve safety and efficiency in their departments.”

To learn more and to download the full white paper, click here.

About RadioMobile
RadioMobile takes fire and Emergency Medical Services (EMS) departments beyond the reach of broadband, connecting them with mission-ready solutions that are dependable in any situation. RadioMobile builds fully customized, end-to-end information tools that seamlessly integrate with legacy systems, extending resilient coverage to urban, suburban and rural environments.

MEDIA CONTACT:
Ron Lyons, Director of Sales
RadioMobile
858-530-1061
rlyons@radiomobile.com

Customized solutions improve connectivity, safety and efficiency for fire operations covering 31 million acres of California wildlands

SAN DIEGO—DECEMBER 17, 2019–CAL FIRE, one of largest fire agencies in the United States, operates over 3,000 fire, emergency response and resource protection vehicles, as well as more than 50 aircraft—all with varying connectivity challenges. While many CAL FIRE areas of responsibility (AOR) have commercial carrier (4G/LTE) coverage, others are so remote that carrier-based communication is impossible. Incident command and management need to maintain seamless communications with their entire fleet of apparatus and multiple dispatch centers across 31 million acres of service area. They also require accountability of all resources at the scene of a fire and as they travel to and from and within incidents.

To solve their connectivity challenges, CAL FIRE partnered with San Diego-based RadioMobile to equip all frontline vehicles with automatic vehicle location (AVL) technology that functions wherever vehicles travel. They installed RadioMobile’s Patriot All-In-One Mobile Data Computer (MDC) in more than 1,100 of their primary vehicles. By using the Patriot MDC, along with technology that provides connectivity over LTE/4G, LMR (CAL FIRE’s private land mobile radio data system using narrowband radio frequencies) or satellite, each vehicle has been integrated into the AVL system.

The collaboration between CAL FIRE and RadioMobile has resulted in a new level of on-scene and whole-system situational awareness across the entire state. “The Patriot allows us to see where resources are while on a fire scene, and that is huge from an accountability standpoint,” says CAL FIRE Battalion Chief Matt Damon. “The high level of commitment and customer service by RadioMobile makes me confident this is the right solution for CAL FIRE.”

With the new technology in place, as a CAL FIRE vehicle travels, the custom-built software, called IQ Mobile, automatically finds a connection with a carrier-based 4G/LTE network. When 4G is not available, the software intelligently connects through the narrowband system to provide comparable dispatch and mapping updates as 4G. When out of LMR range, it uses satellite to maintain AVL data connectivity to the dispatch or incident management center. This ability to track a vehicle as it moves through urban, suburban and rural environments is critical to ensuring the fastest response and keeping crews safe. The MDC provides turn-by-turn directions using offline maps, even when there is no data connection. Crew members also have the incident detail, up-to-date information and live maps at their fingertips and no longer rely on hand-written notes as they are being dispatched.

Jim Moore, President and CEO of RadioMobile, explains that resilient data connectivity and the ability to receive accurate and timely location, status and incident information automatically via data means that much less voice traffic is needed. This results in significant benefits for dispatch, leadership and firefighters in the field.

“CAL FIRE has special requirements that demand tailored solutions so we developed and installed a custom AVL and mobile data system,” says Moore. “Their new system receives incident information, provides mapping features and enables vehicle operators to communicate via a touchscreen application that interfaces with their computer-aided dispatch system.” Moore describes RadioMobile as, “a hardware and software development company that also specializes in integration,” with the goal of building solutions that integrate seamlessly with one another, so new technology can work perfectly with legacy systems. “It is worth noting that this technology meets the federal wildland fire resource tracking requirements outlined in the Dingell Act.”

RadioMobile takes fire and EMS departments beyond the reach of broadband, connecting them with mission-ready solutions that are dependable in any situation. They build fully customized, end-to-end information tools that seamlessly integrate with legacy systems, extending resilient coverage to urban, suburban and rural environments.

For more information on RadioMobile visit www.radiomobile.com or refer to RadioMobile’s CAL FIRE case study for more details: https://radiomobile.com/cal-fire-case-study

Email: info@radiomobile.com

Phone: 858-530-1060

RadioMobile Inc. awarded contract from CALFIRE to develop, install and maintain Automatic Vehicle Location (AVL) and Mobile Data System for Emergency Response

SAN DIEGO, CA – The California Department of Forestry and Fire Protection (CALFIRE) has entered into a contract with RadioMobile, Inc. to provide technology that will allow the department to efficiently and accurately locate and communicate with emergency response equipment statewide. The objective of the project is to enhance the department’s situational awareness enhancing firefighter and citizen safety and facilitate mission critical data communications over a variety of networks (broadband, narrowband and satellite).

Under the agreement, RadioMobile will provide a centralized location tracking application, a mobile data terminal products that reliably receives incident information, provides mapping and enables vehicle operators to communicate via a touchscreen application interfacing with their CAD system. RadioMobile will also provide the equipment, services and support needed to implement a statewide VHF mobile data system and integrate network switching between broadband/cellular, VHF and satellite for 1,200+ CALFIRE-owned state resources.

CALFIRE is dedicated to the fire protection and stewardship of over 31 million acres of California’s privately-owned wildlands. In addition, the Department provides varied emergency services in 36 of the State’s 58 counties via contracts with local governments. For more information, visit http://calfire.ca.gov/

RadioMobile is a premier mobile data integration company specializing in rugged in-vehicle mobile data hardware, dispatch & tracking software, customized networking products and integration services.

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