CAREERS
At RadioMobile, we believe in working together with our clients and partners to make a difference in public safety. Moving the industry forward with technology that is dependable, innovative and progressive is important to making a lasting impact for first responders and the communities they serve.
Join Our Team
We take Fire and EMS departments beyond the reach of broadband, connecting them with mission-ready solutions that are dependable in any situation. RadioMobile provides its employees with competitive wages and benefits and is quick to respond to those showing initiative and dedication to our mission.
Health insurance
Dental insurance
Vision insurance
Life insurance
Paid time off
401(k)
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Customer Support Specialist
Company: RadioMobile, Inc.
Location: On site in San Diego, California
About Us: We are a small, rapidly growing company focused on the public safety sector and dedicated to providing essential communication systems to fire fighters and first responders. Our mission is to ensure reliable and efficient communication for those who protect our communities and save lives.
Job Description
Position Overview: We are seeking a skilled and motivated Customer Support Specialist to join our team. The ideal candidate will have a technical college degree, extensive computer IT experience, and the ability to support various hardware devices, including mobile computers, cellular routers, and satellite terminals. This role requires excellent communication skills and the ability to maintain strong relationships with our customers.
Key Responsibilities:
- Provide technical support to customers via phone, email, and occasionally on-site.
- Troubleshoot and resolve issues with hardware devices such as mobile computers, cellular routers, and satellite terminals.
- Assist customers with software-related issues, particularly in Windows and iOS environments.
- Maintain detailed records of customer interactions and technical issues.
- Collaborate with other team members to ensure timely resolution of customer problems.
- Conduct on-site repairs and maintenance as needed (some travel required).
- Continuously update technical knowledge and skills to provide the best support possible.
Qualifications:
- Technical college degree in a relevant field.
- 3-4 years of hands-on experience in customer support.
- Strong computer IT skills, including experience with hardware support.
- Familiarity with Windows and iOS environments.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Willingness to travel for on-site repairs when necessary.
- Exhibit patience when dealing with complex cases.
Preferred Skills:
- Experience in the public safety sector.
- Knowledge of communication systems used by emergency response personnel.
Benefits:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- Supportive and collaborative work environment.
How to Apply: Please send your resume and a cover letter to info@radiomobile.com. We look forward to hearing from you!